Contact information

Contact GiftVoy

At GiftVoy, we are here to help make your shopping experience as simple and convenient as possible. Whether you have a question about a product, need assistance with an order, want to check your shipping status, or have a question about our policies, our customer support team is available to assist you.

We welcome your questions and feedback and will do our best to provide helpful and timely assistance.

How Can We Help?

You can contact GiftVoy for assistance with:

  • Product information and availability
  • Questions about placing an order
  • Order confirmation and order status
  • Shipping and delivery information
  • Shipment tracking
  • Returns and refunds
  • Damaged, defective, or incorrect items
  • Exchange requests
  • Payment or checkout-related questions
  • Website or account-related questions
  • General questions about GiftVoy

When contacting us about an existing order, please include your order number whenever possible. This helps our customer support team locate your order and assist you more efficiently.

Contact GiftVoy

Email Support

For general questions, order assistance, returns, refunds, shipping inquiries, and other customer service matters, please contact us by email:

Email: support@giftvoy.com

When contacting us by email, please provide your name, order number if applicable, and a brief description of your question or concern.

Phone Support

If you prefer to speak with our customer support team, you can contact GiftVoy by phone:

Phone: +1 415-655-9360

Please have your order number or relevant order information available if your inquiry relates to an existing purchase.

Business Hours

GiftVoy customer support is available during the following business hours:

Business Hours: Monday–Friday, 10:00 AM–5:00 PM (PST)

Messages received outside our regular business hours will be reviewed during the next available business day.

Please note that response times may vary depending on the nature and volume of customer inquiries.

Our Business Address

For business correspondence and other appropriate inquiries, you can contact GiftVoy at:

GiftVoy
286 Pacific Ave
San Francisco, CA 94111
United States

Please do not send product returns to this address unless GiftVoy has specifically provided return instructions confirming that this is the appropriate return location.

For information about returning a product, please review our Return & Refund Policy or contact us before sending your item.

Order Support

If you are contacting GiftVoy about an existing order, including the following information can help us assist you more efficiently:

  • Full name used when placing the order
  • Order number
  • Email address associated with the order
  • Product name, if applicable
  • A brief description of your question or concern

For damaged, defective, or incorrect products, please provide relevant details about the issue. GiftVoy may request additional information when necessary to review your request.

Shipping & Delivery Questions

If you have questions about the delivery of your GiftVoy order, please contact us with your order number and, if available, your tracking information.

For general information about order processing, delivery timeframes, shipping carriers, tracking, and delivery issues, please refer to the GiftVoy Shipping Policy.

Returns & Refund Questions

If you need to request a return, exchange, or refund for a GiftVoy order, please contact us before sending the product back.

Our team can provide information about the applicable return process and instructions.

For complete details regarding eligibility, return requirements, refund processing, and exchanges, please review the GiftVoy Return & Refund Policy.

General Inquiries

For questions that are not related to a specific order, you can contact GiftVoy by email or phone using the contact information provided above.

We appreciate your interest in GiftVoy and welcome your questions, comments, and feedback.

Contact Information

GiftVoy
Address: 286 Pacific Ave, San Francisco, CA 94111, United States
Phone: +1 415-655-9360
Email: support@giftvoy.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (PST)

We look forward to assisting you.

Thank you for choosing GiftVoy.