Refund policy
At GiftVoy, we are committed to providing a straightforward shopping experience and want you to be satisfied with your purchase. If you are not satisfied with an order placed through the GiftVoy website, or if you receive a defective, damaged, or incorrect product, you may request a return in accordance with the terms of this GiftVoy Return & Refund Policy.
30-Day Return Policy
GiftVoy offers a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:
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Unused and in its original condition, or
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Unopened and in its original packaging, where applicable.
GiftVoy accepts returns for eligible defective, damaged, and non-defective products, provided the return meets the requirements outlined in this policy.
If you are not satisfied with a purchase made through GiftVoy or receive a defective or damaged product, please contact GiftVoy within the applicable return period to request a return.
GiftVoy Return Guidelines
To be eligible for a return:
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The product must be returned within 30 days from the date of delivery.
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The item must be unused and in its original condition.
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The item should be returned with its original packaging and included accessories, where applicable.
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A valid proof of purchase or order information is required for all returns.
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The product must not show signs of use or damage caused after delivery.
Certain products may not be eligible for return due to their nature or condition, where applicable. If a specific product is subject to a return restriction, the applicable information will be communicated as part of the return process.
How to Start a Return with GiftVoy
To request a return for an order placed through GiftVoy, please contact our customer support team at:
Email: support@giftvoy.com
Phone: +1 415-655-9360
Please do not send an item back before contacting GiftVoy and receiving return instructions. Items returned without an approved return request may not be accepted.
If your return request is approved, GiftVoy will provide instructions explaining how and where to return your product.
If you have any questions regarding your GiftVoy return, please contact us at support@giftvoy.com.
Return Method
By Mail
Approved GiftVoy returns must be shipped according to the return instructions provided by our customer support team.
Return Shipping
Return shipping arrangements and any applicable return shipping costs will be communicated when your return request is approved.
If the return is related to a defective, damaged, or incorrect product, please contact GiftVoy before shipping the item so that we can provide the appropriate return instructions.
Restocking Fee
GiftVoy does not charge a restocking fee for approved returns.
Refund Processing
Once GiftVoy receives your returned product, we will inspect the item and notify you whether your refund has been approved.
If your refund is approved, GiftVoy will process the refund within 5 business days after receiving and inspecting the returned product.
The refund will generally be issued to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider. Your bank or credit card company may require additional time to process and post the refund to your account.
If more than 5 business days have passed since GiftVoy approved your refund and you have not received it, please contact us at:
GiftVoy Exchanges
GiftVoy may replace products that arrive defective or damaged, subject to product availability.
If you receive a defective or damaged item and would like an exchange, please contact GiftVoy at:
Please provide your order information and, where appropriate, details or photographs showing the issue with the product. GiftVoy will review your request and provide further instructions.
For other exchange requests, you may be required to return the original product and place a new order for the replacement item.
Damaged or Incorrect Items
If a product purchased from GiftVoy arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
Please include your GiftVoy order information and a description of the issue so that our customer support team can review the matter and provide appropriate return or replacement instructions.
Refunds for Promotional or Discounted Orders
If an eligible GiftVoy product purchased using a discount or promotional offer is returned and approved for a refund, the refund will generally be based on the amount actually paid for the returned item, subject to the applicable terms of the promotion.
Contact GiftVoy
If you have any questions about the GiftVoy Return & Refund Policy, please contact our customer support team:
GiftVoy
Address: 286 Pacific Ave, San Francisco, CA 94111, United States
Phone Number: +1 415-655-9360
Email: support@giftvoy.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (PST)