Shipping policy

At GiftVoy, we are committed to making your shopping experience as smooth and reliable as possible. We carefully process every order and work with established delivery carriers to help ensure that orders placed through the GiftVoy website are processed and delivered safely within the estimated delivery timeframe.

This GiftVoy Shipping Policy explains how we process, dispatch, and deliver orders within the United States.

Order Confirmation

Once you place an order with GiftVoy, you will receive an order confirmation email containing your order number and a summary of your purchase. This confirms that your order has been successfully received in our system.

If you do not see your GiftVoy order confirmation email in your inbox, please check your spam or junk folder.

If you still cannot find your confirmation email, please contact us at support@giftvoy.com with the subject line “Order Confirmation Not Received”, and our customer support team will be happy to assist you.

Shipping Within the United States

GiftVoy currently offers shipping to eligible addresses within the United States.

Available shipping options and applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping availability may vary depending on the product, destination, package size, and other order-related requirements.

Processing & Delivery Times

GiftVoy orders are generally processed within 1–2 business days, Monday through Friday.

After an order has been dispatched, estimated transit time is approximately 3–5 business days, Monday through Friday.

Please note that processing and delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier conditions, holidays, weather, order volume, and other circumstances outside GiftVoy's control.

Order Cut-Off Time

GiftVoy's standard order cut-off time is 3:00 PM (PST).

Orders placed before the applicable processing cut-off may be processed on the same business day. Orders placed after the cut-off time will generally be processed on the next business day.

Time Zone: Pacific Standard Time (PST), United States.

Customized & Personalized Orders

Some GiftVoy products may require additional customization or personalization before they can be processed.

If your order contains a customized or personalized item, the GiftVoy team may contact you to confirm the required details. The order will be processed once the necessary information has been received.

Because customized products may require additional preparation, these orders may take longer to process than standard orders.

Any applicable processing or delivery information for customized products will be communicated where necessary.

Shipping Carriers

To provide domestic delivery within the United States, GiftVoy may use established shipping and courier providers.

Depending on the order, destination, package size, shipping method, and carrier availability, your GiftVoy order may be delivered by one of the following carriers:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • FedEx

The carrier used for a particular GiftVoy order may vary based on availability, destination, package requirements, and the shipping option selected or assigned at the time of fulfillment.

Tracking Your GiftVoy Order

Once your GiftVoy order has been shipped, you will receive an email containing tracking information, where available.

You can use the tracking number provided in the shipping confirmation email to check the current status and progress of your shipment through the applicable carrier.

If you have not received tracking information within 7 business days after placing your order, please contact GiftVoy at support@giftvoy.com, and our customer support team will review the status of your order.

Order Acceptance & Pricing

Although GiftVoy makes reasonable efforts to ensure that product information, availability, and pricing displayed on the website are accurate, errors may occasionally occur.

GiftVoy reserves the right to refuse, cancel, or modify an order when necessary, including in situations involving:

  • Incorrect or inaccurate pricing or product information
  • Product availability issues
  • Suspicious or potentially fraudulent transactions
  • Incorrect customer or shipping information
  • Technical or system errors
  • Other circumstances that may prevent GiftVoy from fulfilling the order

In certain circumstances, GiftVoy may contact you to request additional information or verification before accepting or processing an order.

To help protect our customers and GiftVoy from unauthorized or potentially fraudulent transactions, we may verify payment and customer information when reasonably necessary. If a transaction is identified as potentially fraudulent or unauthorized, GiftVoy may cancel the order.

If an order is canceled because of a pricing or system error, GiftVoy will notify you and, where applicable, refund any payment already collected for the canceled order.

Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order with GiftVoy.

Before completing your purchase, please carefully check that the following information is correct:

  • Full name
  • Complete delivery address
  • Apartment, unit, or suite number, if applicable
  • City, state, and ZIP code
  • Phone number

GiftVoy cannot be held responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that your shipping information is incorrect after placing an order, please contact GiftVoy as soon as possible at support@giftvoy.com.

While we will make reasonable efforts to assist, we cannot guarantee that changes can be made after an order has entered the processing or shipping stage.

Delivery Delays

Estimated delivery times provided by GiftVoy are general estimates and are not guaranteed.

Occasionally, deliveries may take longer than expected due to circumstances beyond GiftVoy's control, including:

  • Carrier or logistics delays
  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Operational disruptions
  • Incorrect or incomplete delivery information
  • Address-related delivery issues
  • Other unforeseen circumstances

If a delivery is delayed, GiftVoy will assist with available order and tracking information, while the carrier remains responsible for the transportation and delivery of the package after dispatch.

Undeliverable Packages

If a GiftVoy package cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal to accept the package, or other circumstances related to the recipient, the shipment may be returned to the carrier's facility or to GiftVoy.

If an undeliverable package is returned to GiftVoy, we may contact you to determine the appropriate next step.

Additional shipping or delivery arrangements may be required depending on the circumstances.

Lost or Missing Packages

If the tracking information for a GiftVoy order shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or other appropriate locations where the carrier may have left the package.

If you are still unable to locate the package, please contact GiftVoy at support@giftvoy.com with your order number and tracking information so that we can review the available shipment details.

Changes to This Shipping Policy

GiftVoy may update or modify this Shipping Policy when necessary to reflect changes to our shipping practices, delivery services, or business operations.

Any updated version of this policy will be posted on the GiftVoy website.

Contact GiftVoy

If you have any questions regarding your GiftVoy order, shipping, delivery, or tracking information, please contact us:

GiftVoy
Address: 286 Pacific Ave, San Francisco, CA 94111, United States
Phone: +1 415-655-9360
Email: support@giftvoy.com
Business Hours: Monday–Friday, 10:00 AM–5:00 PM (PST)

We are happy to assist you with questions regarding your GiftVoy order, shipping status, delivery, or tracking information.